RCA Training | Frequently Asked Questions

About Apollo Root Cause Analysis™, RCPro®, and Holistic Asset Management's Training.

About Root Cause Analysis (RCA) and  The Apollo RCA Methodology | FAQs

What is Apollo RCA? / What is Apollo Root Cause Analysis™?

The Apollo Root Cause Analysis Methodology is becoming the universal standard for RCA. Using a cause-and-effect approach, it traces the root cause through logic and evidence.

It is the only methodology that focuses on finding an effective solution to the problem.

Read more about the Apollo Root Cause Analysis Methodology here >

What are the steps involved in Apollo RCA?

The Apollo RCA Methodology follows four stages:

1. Define the Problem
2. Determine the Casual Relationships
3. Identify Effective Solutions
4. Implement and Track Solutions

The Apollo RCA is a popular method because of its logical and straightforward approach. While the principles and stages seem simple, the key to an effective RCA is how those stages are approached.

Read more about the stages of the Apollo RCA here >

Do you have examples of Apollo RCA?

We have many resources that demonstrate the effectiveness of Apollo Root Cause Analysis™.

We are currently in the process of developing case studies – until then, we are running a free webinar – Introduction to Apollo RCA – you can register here.

I'm already using a different RCA Methodology - why should I use Apollo RCA?

There are many reasons why Apollo is the leading RCA globally. It is the only methodology to:

  • Look at cause through the lens of an effective, implementable solution
  • Have solution implementation as a part of the process
  • Be naturally collaborative, resulting in excellent stakeholder buy in
  • Delineate events and create a common reality for all involved

You can see our comparison of other popular methodologies here >

What sort of problems does RCA solve?

Any complex issue or failure. Some popular examples in the mining & manufacturing industry include:

[insert examples here]

Can Apollo RCA proactively prevent issues from occurring?


[insert examples here]

"RealityCharting® drives me to consider solutions I otherwise might have missed"

Apollo RCA Software, RC Pro® | FAQs

What is RC Pro®?

RC Pro® facilitates the implementation of the Apollo Root Cause Analysis™ methodology and provides comprehensive investigation management features. It provides a standardised platform to quickly create, escalate, iterate, integrate and share your analysis across your organisation.

The RC Pro® Software comes complimentary with any Apollo Root Cause Analysis Methodology training from Holistic Asset Management.

Discover RC Pro >

What does RC Pro® do?

RC Pro® (also known as RealityCharting) assists in the facilitation of Apollo RCA sessions by reinforcing the Apollo RCA method. It guides users to create a RealityChart – a visual representation delineating each possible cause-and-effect contributing to the issue being investigated.

It then produces a simple, but comprehensive report that can be shared to key stakeholders.

Book in For a Demo Session >.

What is a RealityChart®?

A RealityChart® is a cause-and-effect diagram that the Apollo RCA Methodology guides you to create.  Once a RealityChart® has been created, an effective solution and root cause can be identified.

Here is an example of a RealityChart®:

How much does RC Pro® cost?

Because RC Pro is simply a tool to assist in facilitating Apollo RCA sessions, Holistic Asset Management provide it complimentary with any training package.

Enquire about Training Packages Here >

"RealityCharting® helps me manage my complex problems in a very visual way."

Apollo RCA Training, RCA Facilitation & Holistic Asset Management | FAQs

Why should I upskill my team in Apollo Root Cause Analysis™?

The Apollo Root Cause Analysis Methodology offers many advantages over other incident investigation techniques.

To summarise,

  • It standardises the way your organisation approaches problem solving
  • It is the only methodology that is solutions focused
  • It is highly effective in solving complex or recurring problems

If used effectively, it will find the solution to the problem the first time, every time

Discover the advantages of using Apollo RCA >

How much does it cost to train my team in Apollo RCA?

We offer various training packages, tailored to your specific requirements. Because of this, it is difficult to give a general estimate.

However, if you’d like a quote tailored to your needs, you can get in touch with us here. >

What content is covered in the training?

You can find out more in depth information about our training content here, but at a high level overview, topics covered include:

  • Introduction to Apollo RCA
  • Defining the Problem
  • The Cause and Effect Principles
  • The RC Pro/RealityCharting Process
  • Identify Effective Solutions
  • Implement and Track Solutions
  • Group Facilitation
  • Putting it All Together

You can also request the course prospectus here.

How long are the Apollo RCA courses?

We deliver the facilitator course over two days. The content is split up into Pre-Analysis & Data Gathering (Day 1) and Analysis & Post Analysis (Day 2).

Each day includes interactive exercises and real-life applications of the Apollo RCA Process.

I'm using Apollo RCA but have never been formally trained - do I need to do the training course?

Each student who trains through Holistic Asset Management is officially accredited as an Apollo Root Cause Analysis Facilitator.

If you’ve been using the methodology but are yet to undergo formal training, we do recommend completing one of our courses. This ensures you fully understand all of the principles, and will put you in a position to facilitate incident investigations yourself.

However, if you have previously trained in Apollo RCA, we do offer shorter courses, such as:

  • Apollo RCA Short Course – Online [need a better name like intro or refresher?]
  • Self-paced online training (no instructor)

Read more about the different training courses Holistic AM provide >

My team have been previously trained in Apollo RCA - do I need to train new employees too?

We highly recommend that all new employees go through Apollo RCA facilitator training. Not only will this allow them to facilitate sessions themselves, but it will also give them the guiding principles to participate in Apollo RCA incident investigation sessions.

At Holistic Asset Management, we are proud to deliver tailored solutions to your organisation. If your team requires frequent new trainees or refresher training, get in touch for a personalised solution.

Enquire About Tailored Training Soltuions Now >

How is the training delivered?

We are here to support your incident investigation processes and so we have several delivery methods available to suit your organisation. These include:

  • Online Training
  • On-Site Training (at your site of choice)
  • Public Training

Do I get a certification after completing the training?

Yes, as HolisticAM are the only certified Apollo Root Cause Methodology trainers in Australia, when you train through us you will be an accredited Apollo RCA Facilitator. *CHECK ANSWER WITH DAVE*

Why should I get training through Holistic Asset Management?

At Holistic Asset Management, we pride ourselves on delivering unparalleled training and services.

When it comes to Apollo, there are several things that set our training apart from others:

  • Get trained by the only Apollo certified trainers in Australia
  • Training delivered by reliability engineers, who use the methodology regularly
  • With a niche in mining and manufacturing, we provide relevant training to your industry
  • Training delivered your way – flexible delivery options

Discover more about HolisticAM >

Who should attend the RCA training?

When looking at incident investigation, we recommend the following people get trained in the Apollo methodology.

The Facilitators

Ideally, this person is a natural problem solver and is independent of the situation and can provide an objective facilitation session.

As the session facilitator needs to be objective, we suggest that they are not someone who was involved in the incident. For this reason, it is beneficial to train more than one person per organisation.

The Participants

Even though they won’t be facilitating a session, it is important for participants of the sessions to understand the principles behind the methodology.

While not all participants need to be trained in the methodology, we recommend you train as many as possible. (REWORD AND GET SPECIFIC TO NICHE INFO)

High Level Staff

Whilst rarely involved in the incident or facilitation process, it can be incredibly useful for high level staff to understand the methodology principles and reports generated. This helps in promoting a standardised, company-wide incident investigation process.

The employees mentioned above, may include job titles such as:

  • Maintenance & Reliability Engineers
  • Maintenance Superintendents
  • Maintenance Managers
  • Maintenance Planners
  • Engineers / Project Engineers
  • Plant / Facilities Engineer
  • [insert more here]

Industries that routinely benefit from Apollo RCA

  • Mining
  • Manufacturing
  • Oil & Gas
  • Rail
  • Water, Power & Utilities
  • Renewables
  • Aviation

What is the ROI of training my team in Apollo RCA?

How much does your organisation spend on unplanned maintenance yearly?

It can be difficult to estimate the ROI on a system that focuses on the prevention of incidents from occurring and reoccurring. However, here is a hypothetical situation:

The Problem: Failure of an underground conveyor belt transporting ore

Initial RCA: Identified the worn-out belt as the root cause

Analysis Cost: $1,500 (3 employees x $50 hourly rate x 10 hours)

Initial Solution Implemented: Replaced the belt

Solution Cost: $15,000 (including labour)

Duration of Downtime: 3 hours

Cost of Downtime: $90,000 (3 hours x $30,000/hour in lost production)

A month later, the conveyer belt failed again.

Repeated RCA Cost: $1,500

Repeated Solution Cost: $12,000 (root cause explained below)

Repeated Downtime Cost: $90,000

Provided the actual root cause was identified the second time around, the total cost to the business was $210,000.

If the Apollo RCA Methodology was used:

Apollo RCA Investigation: More in-depth

Cost of Apollo RCA: $4,500 (5 employees x $50 hourly rate x 18 hours)

Using the Apollo methodology, the maintenance team identified that there were multiple causes for the failure, including:

  • Overloading
  • Inadequate belt tensioning
  • Ineffective maintenance schedules

They ascertained the actual root cause was the incorrect tensioning of the conveyer belt, leading to repeated and unnecessary wear.

Duration of Downtime: 3 hours

Cost of Downtime: $90,000 (3 hours x $30,000/hour in lost production)

Solution Implemented:

  • Changes in loading procedure to avoid overloading ($5,000 to develop)
  • Training team in new procedures and proper loading of the conveyer belt ($3,000)
  • Reviewed and updated maintenance schedules ($4,000)

Total Solution Cost: $12,000

There were no reoccurrences of the incident, as the root cause was identified and addressed.

Total cost to the business: $106,500.

Not only did utilising the Apollo RCA methodology cost 50% less than the alternative RCA technique, but it also potentially identified other machinery experiencing similar failures, resulting in the prevention of even further incidents and downtime.

Can this count towards my professional development training hours?

*need to get answer*

I am an individual wanting to train in Apollo RCA - Is this Possible?

Absolutely, we offer regular virtual and in-person public training.

Get in touch with us for upcoming events.