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Maintenance Management Services

Maintenance planning, scheduling and work management from people who have run the planning office

HolisticAM’s maintenance management services rebuild the cycle that decides whether your plan gets executed: work identification, planning, scheduling, materials, execution and close-out. Delivered by engineers who came up inside Rio Tinto, BHP, Alcoa and MMG operations.

On a P&H 4100XPC shovel fleet, the rebuilt strategy and service sheets cut corrective maintenance from 56% of total maintenance to 37% in six months.
ISO 55001 aligned
20 years average OEM and site experience
Planners coached on live backlogs, not in classrooms
Planning & scheduling

Maintenance planning and scheduling

The schedule is where maintenance management succeeds or fails. Four services build the planning capability and keep it running.

Planning function establishment

Planners separated from the daily firefight, focused on future work, with component-level job files and protected planning time. We stand the function up, set the planner-to-trades ratios and charter the roles.

Job plans & work packs

Scoped job steps, materials, tools, permits and estimates, grouped by asset, frequency and trade. For one greenfield plant we delivered 353 planned routine tasks and five major-maintenance packs before start-up.

Weekly & daily scheduling

A weekly schedule built from ready backlog, loaded to your full forecast trade hours and locked with operations, then allocated daily by the crew leader. Break-in rules agreed and measured.

Planning & scheduling coaching

Side-by-side coaching for planners, schedulers and supervisors inside your live backlog and schedule meetings, so the discipline stays after we leave.

Where the value sits: typical crews average about 35% hands-on-tools time against a 55% best practice (Doc Palmer, Plant Services), and crews that start the week fully scheduled lift productivity by more than 50% (Palmer, Reliable Plant). Top performers hold schedule compliance between 85% and 95% (Allied Reliability). The audit measures where you sit today.
Work management

The work management cycle, and where it breaks

1 · Identify

Raise the work

Unscoped requests with no priority rules turn the backlog into a wish list.

2 · Plan

Scope the job

Job steps and materials guessed at, so estimates and durations are fiction.

3 · Schedule

Load the week

The week loaded past crew capacity; compliance is gone by Wednesday.

4 · Coordinate

Stage materials

Parts arrive after the window closes; trades wait and the work slips.

5 · Execute

Do the work

Break-ins take the crew, and planned work returns to the backlog.

6 · Close out

Capture history

“Fixed” recorded as history leaves failure analysis nothing to read.

Work management audit & assessment

The engagement front door: a fixed-scope baseline of every stage on your own data. Backlog health, plan quality, schedule loading and compliance, break-in rate, close-out quality, with the losses ranked and a sequenced roadmap.

Process design & standards

The end-to-end work order management process documented with decision rights, KPIs and the procedure suite: how work is raised and screened, how priority is set against criticality, and how the backlog is controlled inside target bands.

Close-out & failure coding

Close-out standards and ISO 14224 failure, cause and remedy coding, so history feeds Weibull analysis and plan correction instead of reading “fixed”.

Master data & materials

Maintenance master data, criticality and spares

A schedule is only as good as the master data underneath it. This is the layer most programs skip, and the one we build for a living.

Asset hierarchy & register

Equipment hierarchies to maintainable-item level on ISO 14224, built from drawings and OEM manuals for new plants, or walkdown-validated against what is physically installed for running ones.

CMMS master data creation & load

Task lists, maintenance items, plans and load sheets structured so your CMMS can plan and schedule from them, delivered load-ready.

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BOMs, critical spares & stock holdings

Bills of materials tied to task lists so parts arrive with the work order, plus critical and insurance spares determined from criticality and failure modes, RBD-modelled where the consequence justifies it, as delivered for Hitachi EX5500/EX5600 excavator fleets.

Equipment criticality assessment

A documented procedure and assessment tool ranking assets by production, safety, environmental and supply-chain consequence, so work priority, strategy depth and spares holdings follow the risk.

Measure & improve

Measurement that changes the next week

Maintenance KPI framework

Schedule compliance, PM compliance, work mix, backlog and MTTR defined to SMRP standards with agreed break-in rules, wired into your reporting so the numbers drive the Monday meeting.

Wrench time & work sampling

A statistically valid measure of hands-on-tools time and where the rest of the shift goes. The baseline case for every planning investment.

Maintenance plan optimisation

Keep, change and kill decisions across the PM program, justified by failure history rather than habit.

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Defect elimination & RCA

Apollo RCA facilitation and a governance loop that turns repeat failures into completed eliminations, fed by the failure coding your close-out now captures.

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Capability

Training for planners, schedulers and supervisors

Bespoke work management courses delivered on your site, from planning fundamentals for new planners to scheduling discipline for supervisors, alongside our scheduled technical courses. We also design the roles, ratios and reporting lines the function needs.

Delivery models

On site, remote, or both

Reliability Operating Centre: Managed Reliability

The analysis leg of maintenance management run remotely from our centre: monitoring, loss analysis, strategy maintenance and planning support feeding validated work to your site.

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Reliability Engineer Support & embedded professionals

Engineers, planners and schedulers embedded in your team, on site or remote, each connected to the centre rather than working alone.

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Proof

Work management programs on real fleets and plants

P&H 4100XPC shovels: from reactive to planned

Downtime analysis, Weibull models and a FMECA review delivered as a new strategy with customised service sheets and SAP master data. Corrective maintenance fell from 56% of total maintenance to 37% within six months of implementation.

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Greenfield iron-ore plant: master data before first ore

A 12-week desktop build for a newly commissioned crushing and screening plant in India: SAP-ready hierarchy across 23 asset lines, 353 planned routine tasks, BOMs, a critical spares register and the work management procedure, all delivered before commissioning.

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PNG copper concentrator: the full work management build

A 12-month program across a fixed-plant copper processing operation: equipment hierarchy, FMECA-based strategies for critical equipment, BOMs, work management processes and master data standards, delivered as SAP load sheets with reliability training for the site team.

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Komatsu 930E haul trucks: execution and MTTR

A fleet-wide review covering service-day execution, MTTR and strategy optimisation across multiple Australian open-cut mines. The client reported 112 additional available hours per truck over the following six months.

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“We can now track every repairable component by serial number in Pronto. Rotables go out for overhaul, come back and go to stock, and the history follows them the whole way.”Maintenance team, gold mine, Southeast Asia (Pronto repairables process build)
How an engagement starts

A fixed-scope audit before any retainer

1

Work management audit

A bounded assessment of your planning, scheduling and execution: backlog health, schedule compliance, break-in rate, close-out quality. You see the losses before committing further.

2

Design and build

Processes, standards and master data rebuilt where the audit shows the leaks, with PM optimisation where the failure data justifies it.

3

Coach and embed

Planners and supervisors coached on the live schedule, with KPIs tracked against the audit baseline. Ongoing analysis runs through our Reliability Operating Centre.

Prefer to start wider? The Reliability Assessment covers strategy and reliability alongside work management.

Questions

Maintenance planning, scheduling and work management, answered

What does maintenance planning and scheduling actually involve?
Planning scopes each job before it is scheduled: steps, materials, tools, permits, trades and estimated hours. Scheduling then builds a weekly schedule from ready backlog, loads it to the crew’s forecast hours, locks it with operations and allocates work daily. Done well, it is measured by schedule compliance and wrench time, and it is the difference between a planned week and a triaged one.
What is work management in maintenance?
Work management is the cycle that carries every job from identification through prioritisation, planning, scheduling, execution and close-out, with analysis feeding corrections back in. It is the discipline that makes a CMMS worth having: the system only executes whatever cycle surrounds it.
What is good schedule compliance?
Top performers hold schedule compliance between 85% and 95%; organisations new to the metric typically measure 30% to 50% (Allied Reliability). The definition matters as much as the number, so we agree break-in rules before measuring. The audit baselines yours and shows what is eating the gap.
What is wrench time and why measure it?
Wrench time is the share of a shift spent hands-on-tools. Typical crews average about 35% while best practice sits near 55% (Doc Palmer), with the difference lost to waiting, travel, parts and instructions. A work sampling study quantifies your number and where the lost time goes, which is the business case for planning done properly.
How is maintenance management different from reliability engineering?
Reliability engineering decides what work is worth doing, using FMECA, Weibull analysis and RCM. Maintenance management makes sure that work gets done: identified, planned, scheduled, executed and closed out. We deliver both, which is why our strategies arrive as master data your planners can schedule.
Do you work in our CMMS or ERP?
Yes. Processes and master data are fitted to your system; the two we build for most are SAP and Pronto. Task lists, maintenance items, plans and BOMs arrive load-ready.
Can you coach our planners rather than plan for us?
Yes. The coaching service runs inside your live backlog and schedule meetings rather than a classroom, and bespoke planner and supervisor courses run on site alongside our scheduled technical training.

What did last month’s schedule compliance look like?

Bring your backlog and schedule numbers, or just what the Monday meeting feels like. We will show you where the planned week is leaking and what closing the worst leak is worth.